| Quality |
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| The quality process at BSPL is two fold. The two phases of quality review are: |
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| ID and Language Review |
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| The first phase of QA review comprises of ID and language review, wherein the QA team reviews and verifies the documents on the following parameters: |
- Compliance with ID practices and principles. These include verification for:
- Instructional clarity
- Proper chunking and flow
- Proper transitioning of ideas
- Relevant content depth
- Compliance with the design of a course/document
- Compliance with the standards and guidelines of the client
- Grammar and spelling mistakes
- Editing and readability issues
- Presentation style and instructional strategies
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| The detailed review parameters for ID and language review are: |
- Course Design and Preparation
- Content
- Audience Relevance and Attitude
- Course Assessment
- Course Implementation and Delivery
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| Course Design and Preparation |
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| In terms of course design and preparation, the QA team verifies a course on the following parameters: |
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- The structure of the course maps with the learning objectives
- The course objectives clearly define the following:
- Expected role of the learners
- Expected level of contribution from the learners
- Clear and concise success indicators
- Measurable outcome of the course
- The course contains relevant and appropriate instructional strategies, which define the following:
- Strategies for engagement and interactivities, as per the client requirements
- Strategies defining the deflection and redirection of the course flow
- Strategies for checking and enhancing the learning
- The course accounts for the existing learning experiences of the learners and includes relevant assessment procedures
- The course contains proper links and appropriate navigation
- The course provides opportunity to the learners to progress easily and at their own pace
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| Content |
- The QA team at BSPL analyzes a course for content on the following parameters
- The content of the course should be a value add in terms of the intended learning objectives
- The content should adhere to consistency in presentation and standard
- The content should challenge the learners to learn the objectives, and should also provide the remedies to the challenge
- The course content ensures acquisition of learning the required skills and concepts
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| Audience Relevance and Attitude |
- Activities and outcomes in the course are relevant to the audience level of the learners. The course should ensure this by:
- Identifying the planned interactivities and outcomes
- Illustrating and measuring the learning achieved from the course
- The course contains processes for self-reflection, self-assessment, and self-improvement, to ensure engagement and motivation of the learners
- The course ensures that the learner is able to demonstrate the increased responsibility of learning
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| Course Assessments |
- Assessments in the course map with the type of learning provided by the course
- Assessments clearly define the expectations and deadlines
- Assessments are relevant to the content of the course
- Appropriate assessment tools are used to ensure:
- Reliable, consistent, and robust form of assessment
- Measurable and adaptive outcomes
- Resources required to continue the assessments are available
- Assessments ensure the following, related to learner motivation:
- Ensure that learners know how to improve
- Ensure that learners are able to identify the skills required to take the assessments
- Ensure that learners are encouraged to seek answers from the content
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| Course Implementation and Delivery |
- The course has been constructed according to the client’s organizational policy and plan for learning
- Delivery technique/technology used ensures the following:
- Appropriate environment to implement the course
- Proper deployment and access to technologies required to implement the course
- Appropriate hardware and software
- Compliance with learning standards and regulatory and best practices requirements
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| The process flow of ID and Language review is reflected in the following figure: |
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| Quality Testing |
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| The second phase of quality review consists of quality testing. Testing involves running and evaluating the eLearning system under specified conditions. While testing an eLearning system, we consider the following factors: |
- Specify test cases during the design of the course
- Define a test environment
- Specify the expected results, based on the test cases
- Evaluate the results of each component of the eLearning system separately
- Identify the defects/areas of improvement in the eLearning system
- Implement any change request/feedback initiated by the client on similar eLearning systems
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| The steps involved in the Quality Testing phase include: |
- Mapping the frames with the storyboard to ensure that relevant text has been incorporated at the relevant place
- Mapping the Menu and topic heading from the storyboard
- Reviewing the frames from the visualization point of view. During this step, the QA teamverifies that the graphics and animations are relevant and add value to the course
- Checking for font, alignment, bullets, and other formatting and consistency related issues
Verifying that all hyperlinks are operational
- Verifying that correct video and voice synchronization has been applied
- Testing the course on all specified Web browsers
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| The following figure shows the lifecycle of the Quality Testing process: |
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| The QA team has decided upon the following objectives for 2009-10: |
- Induce the essence of quality in all services provided by BSPL
- Enhance and optimize the quality process of all services provided by BSPL
- Synchronize the quality review process of the clients with the in-house review process
- Establish an environment of continuous learning to improve quality
- Improvise and streamline the quality process flow
- Establish BSPL as a benchmark of quality in Instructional Design and eLearning
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